Financial Policy
Service Refunds
Due to the nature of our business and the time and labor involved, we do not offer refunds once a service has been rendered. However, if you are not satisfied with the results, please contact us within 24 hours of your appointment. We will make every reasonable effort to resolve the issue, which may include a re-service at no additional cost.
Deposits & Cancelations
• Deposits: Some appointments may require a deposit to secure your booking. Deposits are non-refundable but may be transferred to a rescheduled appointment with at least 48 hours' notice.
• Cancellations: Cancellations made less than 48 hours before the scheduled service may result in a loss of deposit or a cancellation fee.
Gift Cards & Packages
• Gift cards and prepaid packages are non-refundable and cannot be exchanged for cash.
• Lost or stolen gift cards will not be replaced.
Pricing & Discount Policy
Our services are carefully structured to reflect the time, materials, and level of care required to deliver consistent, high-quality results. To maintain fairness and operational efficiency, the following guidelines apply to all services:
• The highest-priced service within an estate package remains at the standard rate. Applicable incentives or discounts may be applied to additional vehicles or vessels only.
• Maintenance plan pricing reflects preferred program rates and is not subject to additional discounts or promotional offers.
• Discounts, incentives, or promotional offers may not be combined. Only one offer may be applied per service appointment or estate package.
• Household enrollment incentives for additional vehicles apply to initial services only and are available when multiple vehicles or vessels are scheduled at the same location and time.
• All services are subject to evaluation upon arrival. If the condition of the vehicle or vessel requires additional time or restoration beyond the selected package, the service level may be adjusted accordingly prior to proceeding.
We appreciate your understanding as these policies allow us to deliver reliable scheduling, consistent quality, and the level of service our clients expect.
Contact Us
If you have questions or concerns about your service or this refund policy, please contact us at admin@upcountryluxe.com or 864-325-3935. We’re here to help!